Privacy Policy

Introduction

MXMZ Media B.V. ("MXMZ", "we", "us", or "our"), registered at MediArena 2, 1114 BC Amsterdam-Duivendrecht, Netherlands, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services.

This policy applies to all personal data processed by MXMZ in connection with our website (mxmzmedia.com) and our cloud-native broadcast graphics platform.

Scope

This Privacy Policy applies to all individuals whose personal data we process, including:

Visitors to our website
Customers and users of the MXMZ platform
Business contacts and prospective customers
Individuals who contact us for support or information

Categories of Personal Data

Depending on how you interact with MXMZ, we may collect the following categories of personal data:

Identity data: name, job title, organisation name
Contact data: email address, telephone number, postal address
Account data: username, password (hashed), account preferences
Usage data: log data, IP address, browser type, pages visited, feature usage within the platform
Technical data: device identifiers, operating system, time zone
Communications data: correspondence via email, support tickets, or chat

We do not intentionally collect sensitive categories of personal data (such as health data, racial or ethnic origin, or political opinions).

Purposes of Processing

We process your personal data for the following purposes:

Providing and maintaining our services and platform
Managing your account and customer relationship
Processing transactions and billing
Responding to support requests and enquiries
Sending product updates, newsletters, and marketing communications (where you have consented or we have a legitimate interest)
Improving and developing our products and services through analytics
Ensuring the security and integrity of our platform
Complying with our legal obligations

Legal Bases for Processing

We rely on the following legal bases under the General Data Protection Regulation (GDPR) to process your personal data:

Contract: processing is necessary for the performance of a contract with you, or to take steps prior to entering into a contract
Legitimate interests: processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms
Consent: where you have given explicit consent, for example for marketing communications or non-essential cookies
Legal obligation: processing is necessary to comply with applicable laws

Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include encryption in transit (TLS), access controls, and regular security reviews.

Where we have given you (or where you have chosen) a password or API key for access to our platform, you are responsible for keeping it confidential. We ask that you do not share access credentials.

Although we take reasonable precautions, no system is completely secure. We cannot guarantee the absolute security of your personal data.

Access to and Sharing of Personal Data

We may share your personal data with the following categories of recipients:

Service providers: third parties who provide services on our behalf, such as cloud hosting, payment processing, email delivery, and analytics. These parties are bound by data processing agreements and may only process your data on our instructions.
Business partners: where necessary to deliver integrated services or at your request
Professional advisers: lawyers, auditors, and insurers where necessary in the course of professional services
Regulatory authorities: where required by applicable law or regulation

We do not sell your personal data to third parties.

International Data Transfers

MXMZ is based in the Netherlands and primarily processes personal data within the European Economic Area (EEA). Where we transfer personal data outside the EEA, we ensure adequate protection through:

Standard Contractual Clauses (SCCs) approved by the European Commission
Adequacy decisions covering the recipient country
Other appropriate transfer mechanisms as recognised under GDPR

Data Subject Rights

Under the GDPR, you have the following rights in relation to your personal data:

Right of access: to obtain a copy of the personal data we hold about you
Right to rectification: to request correction of inaccurate or incomplete data
Right to erasure: to request deletion of your personal data in certain circumstances
Right to restriction: to request that we restrict processing of your data
Right to data portability: to receive your data in a structured, commonly used format
Right to object: to object to processing based on legitimate interests or for direct marketing
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@mxmzmedia.com. We will respond within one month of receiving your request. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the nature of the data and the purpose of processing. Account data is typically retained for the duration of the customer relationship and for a reasonable period thereafter for legal and business purposes. You may request deletion of your data at any time, subject to our legal obligations.

Contact

If you have questions about this Privacy Policy or our handling of your personal data, please contact us:

MXMZ Media B.V.
MediArena 2, 1114 BC Amsterdam-Duivendrecht, Netherlands
Email: support@mxmzmedia.com

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the version date at the top of this page and, where appropriate, notify you by email. We encourage you to review this policy periodically.